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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (BUSINESS BOOKS)

by Michelli, Joseph A. Joseph A. Michelli,

ISBN 13: 9780071477840

Format: hardcover
Publisher: McGraw Hill

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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People (BUSINESS BOOKS)

by Joseph A. Michelli

ISBN 13: 9780071801256

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Dec 2013

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The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging (BUSINESS BOOKS)

by Joseph A. Michelli

ISBN 13: 9781260455441

Format: Hardcover (336 pages)
Publisher: McGraw-Hill Education
Published: 30 Sep 2019

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph A. Michelli

ISBN 13: 9780071548335

Format: Hardcover (304 pages)
Publisher: McGraw Hill
Published: 16 Jul 2008

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (BUSINESS BOOKS)

by Joseph A. Michelli

ISBN 13: 9780071806305

Format: Hardcover (304 pages)
Publisher: McGraw Hill
Published: 16 Dec 2015

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